Privacy Policy

1.Information we collect

We collect information you give us directly and a limited amount of technical information collected automatically when you use our website.

• Information you submit through forms: name, business name, email address, phone number, website URL, and the details you provide about your business and project.
• Payment information: processed through our secure payment provider within HighLevel. We never receive or store your full card number.
• Account access you grant us: if you purchase a marketing service, you may add us as a manager on your Google Business Profile or social accounts. We do not take ownership of these accounts.
• Technical information: IP address, browser type, pages visited, and referring page, collected through standard web analytics.
• Chat widget conversations: messages you send through the chat widget on our website are stored by our chat provider and by us.

2.How we use your information

We do not sell your personal information. We do not share it with third parties for their own marketing purposes.

• To respond to your inquiries and provide quotes or proposals.
• To deliver the services you purchase, including building your website and managing your marketing.
• To process payments and send receipts and invoices.
• To send service-related communications about your project, billing, or account.
• To improve our website and understand which pages and services people find useful.

3.Service providers we use

We use third-party services to operate our business. Each receives only the information needed to perform its function, and each is bound by its own privacy terms.

• HighLevel and its connected payment provider for payment processing and customer account administration.
• Our hosting and database providers for storing form submissions and website files.
• Email delivery services for transactional and service-related email.
• LeadConnector for the website chat widget.
• Analytics providers for aggregate website usage data.
• Google Business Profile and social platforms, where you have granted us management access.

4.Cookies and tracking

Our website uses cookies for basic functionality and aggregate analytics. We do not use cookies to build advertising profiles or to track you across unrelated websites.

You can block or delete cookies in your browser settings. Doing so may affect how parts of the site function, such as the chat widget.

5.Text messaging and communications consent

If you provide a phone number, you consent to us contacting you about your inquiry or project by phone, text, or email. Message and data rates may apply.

You can opt out of text messages at any time by replying STOP, and out of marketing email by using the unsubscribe link. You cannot opt out of essential service communications about billing or your active project while your account is open.

If you purchase a review-request service, your customers receive messages sent on your behalf. You are responsible for having a lawful basis to contact those customers and for complying with applicable messaging regulations in your jurisdiction.

6.Data retention

We keep form submissions and project records for as long as we have a business relationship with you, and afterward for as long as needed to meet tax, accounting, and legal obligations.

You may request deletion of your information at any time. We will delete what we are not legally required to keep, and tell you what we must retain and why.

7.Your rights

To exercise any of these, email info@localwebco.us or call 714-276-1798. We respond within 30 days.

• Request a copy of the information we hold about you.
• Request correction of information that is inaccurate.
• Request deletion of your information, subject to our legal retention obligations.
• Opt out of marketing communications.
• Ask us how a specific piece of your information is being used.

8.Data security

We use encrypted connections, access controls, and reputable infrastructure providers to protect your information. Full payment-card data is handled by our payment provider and never touches our website servers.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, and we will notify you promptly if we become aware of a breach affecting your information.

9.Children's privacy

Our services are intended for businesses and are not directed to anyone under 18. We do not knowingly collect information from children.

10.Changes to this policy

We may update this policy as our practices or the law change. The revision date at the top of this page reflects the most recent update. Material changes affecting how we use your information will be communicated to active clients by email.

11.Contact us

Questions about this policy or your information: email info@localwebco.us or call 714-276-1798.