Website Service Agreement

1.What this agreement covers

This agreement applies when you purchase a Starter, Business, or Custom website. It explains what the one-time setup fee buys, what the monthly website service covers, and how the build process works.

2.The two-part structure

Website engagements have two separate components, and they are billed separately for a reason.

• The one-time setup fee covers production: design, page build, content placement, mobile optimization, basic on-page SEO setup, and launch. It is a finite project with a defined deliverable.
• The monthly website service covers everything after launch: managed hosting, SSL, software and security updates, daily backups, uptime monitoring, and your included allowance of content edits. It is ongoing and continues until you cancel.

3.Payment schedule

Your monthly service does not begin billing on the day you purchase. It begins when your website goes live, so you are not paying to host a site that does not exist yet.

• Starter Website: $750 due at purchase. Monthly service of $175 begins at launch.
• Business Website: $875 due at purchase to begin production, remaining $875 due after final approval and before launch. Monthly service of $175 begins at launch.
• Custom Website: payment schedule is defined in your written proposal. Monthly service of $200 begins at launch.

4.What the monthly service includes

• Managed hosting on infrastructure we maintain and monitor.
• SSL certificate, provisioned and renewed automatically.
• Software, plugin, and security updates.
• Daily backups with restore capability.
• Uptime monitoring with alerts.
• A monthly allowance of content edits: text changes, image swaps, updated hours, revised service descriptions, new testimonials, and contact detail updates.
• Email and phone support for questions about your site.

5.What the monthly service does not include

When you request something outside the included scope, we tell you it is out of scope and quote it before doing the work. You will never receive an invoice for work you did not approve.

• New pages beyond your original package page count.
• Redesigns or restructuring of existing pages or navigation.
• New functionality: booking systems, CRM integrations, payment processing, member areas, calculators.
• Content writing for new pages, unless quoted separately.
• Marketing services — those are separate plans.
• Third-party license or subscription costs for tools your site depends on.

6.Timelines

The timeline starts when we have what we need from you, not on the day you pay. The most common cause of delay on these projects is waiting for content, photos, or feedback. If you go quiet, the build pauses and the timeline extends accordingly.

• Starter Website: approximately two weeks from receipt of your completed intake form and assets.
• Business Website: approximately three to four weeks from receipt of your completed intake form and assets.
• Custom Website: as defined in your written proposal.

7.Revisions and approval

Starter and Business builds include two rounds of revisions. A round means we send you a preview, you review the whole site, and you send back consolidated feedback which we then apply.

Sending feedback one item at a time over several days consumes rounds quickly. Reviewing the site fully and sending a single list gets you the most out of your included rounds.

Additional revision rounds are available and quoted before work begins. Once you give final approval and we launch, subsequent changes fall under your monthly content edit allowance.

8.Ownership

• Your domain is registered in your name and remains yours. If you did not have a domain, we help you register one in your name.
• Your Google Business Profile stays in your Google account. We are added as a manager, and we remove ourselves when service ends.
• On full payment, you own the final website design and content produced for you.
• We retain ownership of our underlying frameworks, tools, and processes, which we reuse across projects.

9.Hosting and what happens if you cancel

Your website is hosted on our managed infrastructure as part of the monthly service. If you cancel, hosting ends at the conclusion of your final paid month.

We will export and hand off your website files so you can move to another host or provider. We do not hold your website hostage. We also cannot continue hosting, monitoring, backing up, and updating a site nobody is paying for.

Plan for a short transition period. Moving a site to new hosting is straightforward but it is not instantaneous, so give yourself time before your final paid month ends.

10.Performance and results

We build fast, mobile-friendly, technically sound websites with correct on-page SEO fundamentals. We do not guarantee search rankings, traffic, or lead volume, because those depend on your market, competition, and factors outside our control.

A well-built website is a prerequisite for being found, not a guarantee of it. If ranking in competitive local searches is your goal, that is what the local marketing plans are for.

11.Refunds

Setup fees are non-refundable once production has begun, because the work has been performed. If you cancel before we start production, we refund the setup fee in full.

Monthly service is not refunded for partial months. You retain service through the end of the period you have paid for.

12.Contact

Questions about your website or this agreement: email info@localwebco.us or call 714-276-1798.